Our senior consultants join forces with medical and administrative leadership to collaboratively secure performance improvements previously thought unattainable: higher quality outpatient care delivery and increased profitability via greater efficiency in physician practice operations.

We help boost performance, in academic medical centers and integrated delivery systems, by:

	Reengineering operations for high patient volume management and optimum patient care coordination.
	Improving profitability and projecting cost/revenue implications of service enhancements or changes.
	Maximizing provider capacity to ensure optimum productivity and appropriate allocation of clinical resources.
	Reconfiguration of support staff/tasks for enhanced patient access and organizational profit.

Here’s what our clients say about us:

Massachusetts General Hospital
“The CroesźOliva Group helped us develop clinical and administrative frameworks to more effectively manage our patients – from the first phone call, through the exam, to checkout. We will not allow constrained resources to jeopardize our vision for premier service, unparalleled quality and cost-effective treatment. The CroesźOliva Group gave us workable plans to help us redesign operations and create a work environment that honors our physicians’ multiple obligations.”

Sally Iles, Associate Vice President for Medical Services.

Montefiore Medical Center
“As institutional dollars for research and teaching diminished, and as the organization became increasingly dependent on revenue generated from clinical care delivery, the department chiefs were on the line.  We all had lessons to learn about how to deliver patient care more efficiently, productively and profitably.  Working individually with each department, CroesźOliva Group led everyone toward a common goal and succeeded where other initiatives had failed.”

Elaine Brennan, R.N., Senior Vice President  - Operations

Children’s Hospital/Boston
“ The CroesźOliva Group not only understood, but honored, our physicians’ multi-responsibilities for research, teaching and clinical care.  Not only did they help us reach a better balance among all three commitments, but we learned that like research and teaching, there are criteria for successful operation of clinical care.  And when all three commitments are fine-tuned and aligned, visit volume and patient access can soar.”

Sally Andrews, former Vice Chair for Administration and Planning

Connecticut Children’s Medical Center Faculty Practice Plan
“Thanks to The CroesźOliva Group, we accomplished what many faculty practice plans find elusive, if not downright impossible: to operate cost-effectively while still respecting the delivery of quality care, and to hold sacrosanct research and teaching time. We learned that generating clinical revenue is the surest way to protect research and teaching time.”

Jeff Hyams, M.D.,Chairman, Connecticut Children’s Medical Center - Faculty Practice Plan

Women & Infants’ Hospital/Rhode Island
“The CroesźOliva Group joined forces with our staff to reconfigure operations to help us to manage increased patient volume and our clinical affiliations throughout the area.  The additional challenge was convincing all of us that it could happen.  The CroesźOliva Group’s assessments and strategies were on target.”

Connie Howes, Executive Vice President and Chief Operating Officer

Key Benefits

	We specialize in customized solutions for the unique business and operational hurdles physician practices encounter in any setting--from private practice to large academic medical centers.
	Key to our winning strategy is depth of experience.
	Above all, our work respects and safeguards the provider/patient relationship, and values the pivotal role customer satisfaction plays in providing quality health care.

Please follow this link www.croesolivagroup.com to learn more about the Croes-Oliva Group.

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