Additionally, HMC has successfully served as an operations improvement platform for other consulting firms. HMC often teams up with consultants that provide operations improvement services.

HMC provides consultants with:

benchmarking tools and analyses, along with access to excellent performing partner hospitals.

Consultants provide clients with:

organizational assessments, strategic assessments, process management, custom analysis, implementation support and other operational analysis and performance services. 

"Our collaboration experience with other consulting firms has shown that HMC often strengthens the consultant's bid since clients will have HMC tools when the consultant is finished.  This makes a client more confident that they can continue the consultant's work when they are gone."
         Tom Day, CEO, HMC

Performance Improvement

Generating Will
Generating the organizational will to improve involves many things. A key requirement is a credible set of goals that focus efforts and resources.

HMC benchmarking enables the client to set credible goals.

	HMC’s benchmarking data is highly scrubbed and auditable, ensuring both accuracy and clear links to the client's internal reports.
	Our process educates the client's managers to see and understand how comparisons are made, so they believe the results.
	Our experienced team evaluates the client's performance from several dimensions (Clinical, Functional, and Span of Control), giving the client what they need to set realistic goals.

HMC helps the client to focus and motivate their teams toward positive change.

	HMC’s benchmarking models show the client where others in their peer group are achieving quality care for lower cost.
	Our unique summary analyses pinpoint opportunities for improvement and help the client set and communicate priorities.

Generating Ideas
Generating ideas for improvement is not simply asking "what are others doing?" but "how did they get there?" HMC provides the client with a wide range of networking tools to facilitate real knowledge and experience transfer.

HMC stands alone in the ability to help the client generate performance improvement ideas.

	HMC’s Knowledge Managers focus the client's managers and facilitate discussions between Partners, asking the right questions and directing conversations toward solutions to Performance Improvement challenges.
	The HMC Partnership is a demand-driven, knowledge-generating network that links people across institutions, with guided telephone calls, conferences, surveys, email, and a new online forum.

The HMC KnowledgeWeb ^TM is the next step.

	The HMC KnowledgeWeb TM is a database-driven online community that generates, captures, and shares performance improvement data and ideas.
	Partners subscribe to areas of their interest, ask open or targeted questions, and search libraries of success stories, past communications, peer data and more.

Generating Results
Taken together, HMC’s system of benchmarks, analyses, and networking tools help the client to accomplish more.

With HMC, the client gains more from benchmarking than pure comparison data. Benchmarking becomes the basis for performance improvement results.

	HMC goes beyond benchmarking to show the client not only where they stand, but explicitly where they can improve, and the HMC KnowledgeWeb TM gives them the tactics for that improvement.
	HMC’s program comes together with the client's strategy to provide focus and support an environment for change.

HMC Partners experience impressive improvements.

Visit HMC's Website for client testimonials and performance improvement success stories.

HMC Operations Benchmark - Three benchmarking products which support management of clinical and business operations in acute care hospitals.

	Clinical Service Review: provides a clear view of clinical management improvement opportunities at DRG, service line, and organizational levels. Data is readily available and transferred electronically from hospital DRG case-mix legacy systems.
	Functional Cost Review: provides an in-depth review of the costs in over 100 hospital functions in a way that seamlessly integrates with a hospital’s budgeting process. Data is readily provided to HMC by virtually any general-ledger accounting and payroll system.
	Span of Control Analysis: provides a one-of-a-kind analysis of reporting relationships and organizational flatness, which facilitates streamlining an organization and keeping it lean. Data has typically been provided by via organization charts, but reporting structures can be submitted in electronic form.
	The Online HMC KnowledgeWeb TM and Networking: Traditional networking practices such as teleconferences, email listservs, meetings, and practice surveys are now combined with the online HMC KnowledgeWeb TM - an interactive, interest-based and demand-driven community that allows Partners to learn from peer institutions how they have achieved quality care at lower cost.

HMC Long-Term Care Benchmark – Similar to the acute care Functional Cost Review, HMC provides cost and labor productivity comparison and trend information for free-standing LTC facilities to assist in focusing performance improvement initiatives. Data is submitted electronically through standard general ledger and payroll systems. All tools and systems are PC based and readily run in a Windows 98 environment.

HMC Home Health Benchmark – a cost and labor review of Medicare Certified Home Health, Home Infusion, DME, and Hospice business lines provided by both hospital based and independent home care companies. Data is currently submitted via surveys.

HMC provides a limited amount of on-site support, directed at ensuring data accuracy at the outset of a relationship and at communication of results to Senior Management once the benchmarking reviews are completed. Ease of data submission, data accuracy and a strategic presentation of benchmark results are signature attributes that distinguish HMC from competing services.

HMC Customers

HMC products are considered strategically important and are purchased primarily by client CEO's, COO’s and CFO’s. In addition, many consulting firms such as Arthur Andersen, Aon Consulting, Paul Hofmann Associates, Mitch Galloway & Associates, and Deloitte and Touche include HMC product offerings in their operations improvement project proposals.

HMC’s customer base -- which includes large academic medical centers, small community hospitals, home care agencies, and clinics -- number more than 65 hospitals, 60 clinics, 50 hospices and 15 home care agencies.

HMC Management Team

HMC’s tools and products have been internally developed by a team of 18 professionals in 3 locations throughout the United States. The Senior Team of the Healthcare Management Council bring nearly 50 years of healthcare consulting experience as strategic advisors with expertise in data-driven change efforts for the healthcare industry.

Key Benefits

	Over 200 acute care facilities, ambulatory clinics, hospice and home care companies have consistently achieved significant performance improvements by applying HMC’s benchmarking and knowledge management resources to their operations
	HMC products and services reveal an exceptional level of detail and clarity for ongoing improvement opportunities
	Experts in data-driven change efforts