Why Work with MG&A?
Mitchell Galloway & Associates, Inc., (MG&A) is a management services firm specializing in operational excellence across the continuum, guaranteeing cost, service, and quality improvements for the customers it serves. MG&A is widely recognized for its visionary, yet pragmatic approach to improving organizations. MG&A offers a unique combination of experience, results, and value. Other firms bring you one or two of these benefits, but only MG&A combined with the capabilities of ConcentricHealth, our extensive network of small, "top drawer" consulting firms, can deliver all three.
Experience…Through its affiliation with ConcentricHealth, MG&A allows you to have "best of breed" consultants and a single relationship. Our goal is to deliver the same range of services that a "big firm" can with the flexibility and low overhead of a small firm. If we are seen as having equivalent capabilities as your audit firm, we take that as a compliment.
Results…MG&A has an impressive record of successful engagements and satisfied clients. Of course, you would probably not consider using a consultant without a good track record. However, we have translated our past experience into an ability to guarantee your results. In fact, we bet the bulk of our fees on that ability. While many small firms have the confidence and flexibility to guarantee results, they cannot bring to the table all of the services MG&A can through our ConcentricHealth partners.
Value…MG&A can deliver these guaranteed results at a significantly lower price. While we obviously are not burdened with the same overhead larger firms carry, our pricing advantage is also based on how we do the work. Although it may seem counter-intuitive, using senior consultants at all levels of a project can be much more efficient. Because we understand the context of the engagement, we can constantly reevaluate how much data to collect and how to analyze it, who to interview and what to ask, and when to push a team and when to pull back. We are able to do this in "real time" without the additional overhead of communicating with more experienced partners who redirect our work. This efficiency translates directly into prices that are typically 40-50% below the prices of big firms. Unsurpassed breadth and depth of experience and guaranteed results at about half the price of the big firms…we believe this gives you a high value consulting alternative.
When Do Clients Use Our Services?
… As part of a major restructuring, merger, or expansion;
The outcome of our work together will be an implemented organizational design,
built with stakeholder involvement, that focuses your efforts on your strategic goals, and
measures your progress against your targets.
… As the follow-on to a regular strategic planning process;
The outcome of our work together will be an analysis of your current organizational design
in relation to your strategic plan, a description of the inconsistencies if any,
recommended actions to create more alignment, and a performance measurement system to
assure your outcomes.
… As a periodic tune-up to adjust for organizational "drift";
The outcome of our work together will be an analysis of what was previously wrong, a quick
check-up on what was previously right, and any recommended mid-course corrections.
… As a focused effort to achieve a specific result;
The outcome of our work together will be the guaranteed achievement of a specific
result…increased revenue in a particular area, decreased cost for a particular
service or service line, improved service to a group of patients or physicians, or
enhanced quality in a particular function. We will work with you to deliver the result
within the broader organizational design.
How Do We View Change?
We believe all positive organizational change is the result of linking consistent performance measurement to a clear vision of what you are trying to achieve. Our experience and the success of our clients repeatedly prove this point. Large or small scale organizational design is the combination of a large number of interconnected elements. The key elements include:
| Structure The balance between accountability & control |
| Core Processes Your mission-critical efforts |
| Supporting Systems The required infrastructure |
| Performance Measurement A balanced scorecard linked to strategy |
| Management Style How decisions are made |
| Staff Skills Who you attract and retain |
| Culture Your demonstrated values |
Any performance improvement initiatives you undertake should be viewed in this overall organizational context. Whether you are trying to grow revenue, decrease cost, improve service, or increase quality, you will be better able to quickly execute just the right changes to quickly achieve the most results.
How Do We Approach Our Work?
Our philosophy… We believe that the way to link strategy and results is to measure the right things and build an organization that allows your team to use the data they get to meet your goals. We are pragmatic in our approach to our work and in our solutions. We guarantee your satisfaction with the results of our efforts together.
Our team… A mix of strategic and operational, clinical and administrative nationally-recognized experts with a minimum of 15 years of healthcare experience. Our "partners-only" model delivers exceptionally high value.
Our network… As a founding member of ConcentricHealth, a network of other small, focused "partner-only" consulting firms, we are able to quickly and seamlessly access a wide range of specialty services as needed. Together, we invest significantly as a peer group to create breakthrough, multidisciplinary solutions to our clients' problems.
What Are Our Qualifications And Experience?
Mitch Galloway is founder and president of MG&A. Mr. Galloway was a pioneer in patient focused care and spent several years turning that broad vision into tangible results. Recognized as a leading expert in healthcare operations strategy, he has assisted dozens of hospitals in various stages of planning, design and implementation of innovative solutions to difficult problems. He has published articles and spoken extensively on the topic throughout the United States. His experience ranges from large, urban, unionized, multi-hospital integrated delivery systems to small, rural community hospitals. Many of his customers have achieved tens of millions of dollars in savings and significantly improved service at the same time. His newest work involves linking strategic objectives to operational results through performance measurement systems.
Judy Miller is a principal with MG&A. Ms. Miller brings extensive nursing leadership and performance measurement experience, working with MG&A clients to focus on innovation and improvement in cost-effective clinical practice and quality care. Most recently, she has developed an innovative model for clinical governance across the service lines of an integrated delivery system. Prior to joining MG&A, she was Senior Vice President for Patient Care Services at the New England Deaconess Hospital in Boston, Massachusetts. Her focus at the Deaconess was to "break down the departmental silos" and develop a learning environment where all departments and staff worked in interdisciplinary teams to improve patient outcomes and create a healthy work environment. Ms. Miller is Past President of the American Organization of Nurse Executives, a Fellow in the American Academy of Nursing, a Board member of the Institute for Healthcare Improvement, as well as Vice Chairman of the Sherrill House Board, a nonprofit nursing home. She is active in many other professional organizations and has been frequently recognized for her leadership in healthcare systems. She has published articles on work redesign and improvement and is frequently asked to speak on these topics as well as leadership competencies necessary for the future.
In addition, we often use practitioners from various disciplines with current relevant experience as "area experts" to augment our team. These experts can be keep you from "re-inventing the wheel" by helping to educate your staff or physicians using detailed case histories, reviewing designs for erroneous assumptions, and checking implementation plans for hidden stumbling blocks. These practitioners are typically currently employed by another institution and work on our projects at the specific times when their expertise is most valuable.
What Are The Key Benefits Of Working With Us?
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Guaranteed results |
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Unmatched organizational design and implementation expertise in the healthcare market |
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Exceptionally high value |